Privacy Policy — PokeArabia

Introduction

Welcome to PokeArabia, an online store specialized in collectibles, Pokémon cards, trading card products, and related items.

This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you visit or use pokearabia.com, create an account, contact us, or place an order through our online store.

By using the website, creating an account, or completing a purchase, you acknowledge that you have read and accepted this Privacy Policy and agree to the way we process your personal data in accordance with applicable laws and regulations in the Kingdom of Saudi Arabia, including the Personal Data Protection Law and the E-Commerce Law. Saudi authorities emphasize that privacy policies should be made available to individuals before collecting their personal data.

1. Information We Collect

We may collect the following information when you use our store:

1. Full name.
2. Mobile number.
3. Email address.
4. Shipping and delivery address.
5. Order and purchase details.
6. Non-sensitive payment information, such as payment status and transaction reference.
7. Communications you send to us, including support requests, complaints, or inquiries.
8. Technical information such as IP address, device type, browser type, visited pages, and cookies.

2. Why We Collect Your Information

We collect and use your personal data for the following purposes:

1. To create and manage your store account.
2. To process and fulfill your orders.
3. To arrange shipping and delivery.
4. To contact you regarding your orders, complaints, or inquiries.
5. To issue invoices and maintain order records.
6. To improve the user experience on our website.
7. To send promotional offers or marketing messages where permitted by law or with your consent.
8. To protect the store and users from fraud, misuse, or unauthorized activity.
9. To comply with legal, tax, accounting, or regulatory requirements.

3. Payment Information

PokeArabia does not store full credit card details, CVV numbers, or sensitive payment information.

Payments are processed through secure third-party payment gateways or licensed payment service providers. These providers may process certain payment-related data to complete transactions, verify payments, or process refunds where applicable.

4. Sharing Information with Third Parties

We may share only the necessary personal data with trusted third parties in order to provide our services, including:

1. Shipping and delivery companies.
2. Payment gateways and payment service providers.
3. Website hosting and technology providers.
4. Email, SMS, or communication service providers.
5. Governmental or regulatory authorities where required by law.

We do not sell or rent your personal data to third parties.

5. Marketing Communications

We may send you marketing messages, offers, or updates through email, SMS, or other available communication channels where permitted by law or where you have given your consent.

You may unsubscribe from marketing communications at any time by using the unsubscribe option, where available, or by contacting us using the contact details listed below.

6. Cookies

Our website may use cookies to improve your browsing experience, remember your preferences, analyze website performance, and enhance store functionality.

You may disable cookies through your browser settings. However, disabling cookies may affect certain website features or the shopping experience.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations, including accounting, tax, legal, or regulatory obligations.

When personal data is no longer needed, we may delete it, anonymize it, or securely retain it where permitted by law.

8. Data Protection and Security

We take reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, alteration, or unlawful disclosure.

However, users acknowledge that no method of transmitting data over the internet can be guaranteed to be completely secure. We will take reasonable steps to protect your data, but your use of the website remains subject to the inherent risks of online activity.

9. Your Rights

Subject to applicable laws in the Kingdom of Saudi Arabia, you may have the right to:

1. Request access to the personal data we hold about you.
2. Request correction or updating of your personal data.
3. Request deletion of your personal data where there is no legal reason for us to retain it.
4. Withdraw consent where processing is based on consent.
5. Object to the use of your data for marketing purposes.
6. Submit a complaint to the competent authority regarding personal data protection.

To exercise any of these rights, please contact us using the contact details below. The Saudi PDPL sets out rights and obligations related to the processing of personal data.

10. Children and Minors

PokeArabia does not intentionally collect personal data from children without proper authorization.

By using the website or placing an order, the user confirms that they have the legal capacity to use the store, or that they are using it under the supervision and approval of a parent or legal guardian.

If we become aware that personal data of a minor has been collected without proper consent, we may delete the data, disable the account, or cancel the order where appropriate and in accordance with applicable laws.

11. External Links

Our website may contain links to external websites or services. PokeArabia is not responsible for the privacy practices, policies, or content of third-party websites.

We recommend that users review the privacy policies of any external websites before using them.

12. Changes to This Privacy Policy

PokeArabia reserves the right to update or amend this Privacy Policy from time to time.

Any changes will become effective once published on the website, unless stated otherwise. Your continued use of the website after any update means that you accept the revised Privacy Policy.

13. Contact Us

For any privacy-related questions, requests, or concerns, you may contact us through:

Email: [email protected]